Course curriculum

  • 1
    Operator Safety & Assault Awareness & Prevention
    • Operator Safety
    • Decide & Act
  • 2
    Tactics
    • Approach Tactics
    • Pre-Assault Cues
  • 3
    Communicate, Connect, Collaborate De-escalate
    • Greet & Connect
    • Congruency
    • Inquire, Script, Emotional Labeling
    • Deepening Rapport, Building Trust, & Collaboration
  • 4
    Quiz
    • Operator Safety Quiz